The consultation
What we talk about
A conversation and a close look at your skin, 30 minutes on its own or the first part of the first-visit facial. You can have it in the language you choose.
Your routine
What you use, in what order and how often. Bring it, or photograph it.
How your skin behaves
Where and when it breaks out, what it does after sun, heat or a shave.
How it heals
Whether a mark stays for weeks after a breakout, so we know how gently to go.
Your language
Say which language you'd like, and whether a family member is joining you.
Sun and home care
What you wear on your face outside, and what a simple routine looks like for you.
Your questions
Ask anything about the visits, the room or the people before you decide.
When to see a dermatologist
We'll suggest a dermatologist or your doctor when
A facial can't do everything, and your esthetician would rather say so than keep booking you. She will suggest someone to see when:
Breakouts that are deep, painful or lumpy
These sit deeper than a facial reaches, so a facial isn't the right next step.
A spot or mole that is changing
Anything that grows, bleeds or changes color goes to a doctor, not a facial.
Skin that is hot, swollen or oozing
We'll ask you to see a doctor before you book again.
A mark that stays, spreads or keeps coming back
Your esthetician will note it and suggest someone who can look at it properly.
A sudden rash, or a reaction to a product
Stop using the product and tell us. If it hasn't settled, see a doctor.
Patches that itch, scale or flake and don't settle
A dermatologist can tell you what they are and what to use.
Book a consultation
Choose a time on the booking page, or call and ask for someone who speaks your language.